Field Notes. Information architecture.

Design the information.
Then transform the work.

Business requirements first.
A foundation that survives technology change.

Make information findable, trustworthy, connected, and governed. Our Field Notes and Solution Classes put information architecture at the center of migration, Microsoft 365, ECM, and AI readiness.

Design around the work.
Make the information usable.

Information architecture defines how content is described, connected, found, protected, and managed throughout its life.

Start with business requirements. Keep it simple. Inherit context and controls where appropriate. Make it findable. Govern it. Build for change.

01

Requirements first

Start with business tasks, obligations, search needs, access, and dependencies. Let those needs shape the architecture.

02

Reuse proven knowledge

Validate existing content, master data, business processes, and authoritative sources before expanding the model.

03

Keep the model usable

Choose enough structure to support the work. Avoid classification and tagging that add unnecessary effort.

04

Derive context wherever feasible

Default metadata from trusted business context. Design and verify how applicable controls follow that context.

05

Connect the terms people use

Manage preferred terms, synonyms, and abbreviations so different language can lead to the same information.

06

Offer multiple routes

Support useful combinations of search, views, navigation, and folders. Match the route to the task.

07

Assign accountable stewards

Name owners for sources, metadata, and taxonomies. Review quality and control changes as the model evolves.

08

Design beyond one platform

Build shared definitions and mappings that other departments and systems can reuse when technology changes.

DMS’s practical interpretation of AIIM’s eight ECM information architecture principles (2009). The examples and working sessions below are DMS applications.

Seven parts.
A foundation that holds together.

Start with one business process. Define the information it needs, then map the model to Microsoft 365, ECM, and the systems around them.

What is this information?

What it establishes
Content types, document classes, records categories, required metadata, relationships, and lifecycle states.
The working artifact
A content-type definition with its minimum metadata, related business objects, and states.

A purchase order has a supplier, company code, order identifier, document category, and a relationship to amendments. Its identity survives a change in storage location.

Build this into your blueprint

For Microsoft 365, AIIM also emphasizes coherent site design, shared metadata, manageable permissions, lifecycle controls, and navigation built around tasks. Read AIIM’s enterprise M365 architecture guidance (2025).

One purchase order.
Context that travels.

Where feasible, supplier, company code, and document category come from the business object. Access and lifecycle treatment follow explicitly mapped policies.

The goal is to carry the meaning of the information into each place the work happens, with fewer manual decisions and clear ownership.

Work through your own example

Purchase order

Supplier & company code
Derived from the authoritative SAP object
Document category
Mapped to a shared purchase-order content type
Access
Business roles mapped to platform permissions
Retention treatment
Approved policy, trigger, and hold handling
Findability
Supplier, order ID, category, and user terminology

This is a design example. Integrations, inheritance, search behavior, and controls must be configured and validated in each platform.

Different symptoms.
A shared information foundation.

Explore the ten topics through an information architecture lens. Each connects a recognizable problem to a specific part of the model and a working session.

01 / Ownership & authorityComing soon

Your Company Doesn't Have a SharePoint Problem. It Has an Ownership Problem.

When nobody owns the information, every site, folder, and permission becomes someone else’s problem.

IA focus: Operating model · Decision rights

Work on this part of your architecture

02 / MigrationComing soon

Your Migration Succeeded. Your Information Migration Failed.

The files arrived. Did their meaning, context, permissions, and relationships arrive with them?

IA focus: Content model · Integration · Lifecycle

Work on this part of your architecture

03 / Systems & workflowComing soon

Before You Buy Another Document Management System, Answer These Five Questions.

Start with the work that needs to improve, before a vendor starts defining the answer.

IA focus: Business requirements · Portability

Work on this part of your architecture

04 / AI readinessComing soon

Your AI Project May Actually Be an Information Governance Project.

Before you trust the answers, examine the information your AI will depend on.

IA focus: Authority · Findability · Governance

Work on this part of your architecture

Showing 4 of 10 Field Notes · Articles & videos in development

Build the architecture.
Put it to work.

Start with the Information Architecture Blueprint, or work on a focused part of your model. Each DMS Solution Class produces an artifact you can test, refine, and take back to your team.

Upcoming paid working sessions
01Build Your Information Architecture BlueprintOne business process. A first working model your team can test and refine.

One business process, representative documents, known requirements, and the systems involved.

Use the eight principles to draft the seven architecture elements for your chosen process. Trace one document through the model and test a retrieval task and a control scenario.

  • A scoped blueprint covering the seven architecture elements
  • A metadata and vocabulary sample with proposed sources and owners
  • An inheritance and integration map with control boundaries
  • A walkthrough record, open decisions, and a prioritized next-step backlog
02Establish Ownership & a Source of TruthMake it clear who owns the information—and which source to trust.

One information category, such as contracts or policies, and an example of competing copies.

Map the sources, compare representative versions, and define how authority and ownership should be established.

  • A populated ownership and source-of-truth map
  • Draft rules for resolving competing versions
  • Decisions to confirm with your internal owners
03Work Through Your Migration ReadinessFind the problems before they move into your new system.

A representative content inventory or small sample, plus the intended destination.

Review the sample, identify missing context and metadata, and test whether people could find and use it after the move.

  • A reviewed sample inventory
  • Prioritized cleanup actions with proposed owners
  • Acceptance checks based on real business tasks
04Build Your Before-You-Buy Decision PackGive your next system decision a foundation you can defend.

A proposed system purchase and one workflow the investment needs to improve.

Define the problem, prioritize requirements, and turn a real business task into a vendor demonstration scenario.

  • A clear problem statement and prioritized requirements
  • A working vendor evaluation scorecard
  • A practical demonstration script
05Check the Information Behind Your AI Use CaseAssess what your AI needs to know before you ask it to answer.

One proposed AI use case and an inventory of the sources it would rely on.

Trace the use case to its sources. Check authority, currency, and intended access, then identify the gaps.

  • A completed source assessment for one use case
  • A prioritized information remediation backlog
  • Proposed pilot entry criteria for internal review
06Model the Information Behind One WorkflowConnect content types, vocabulary, and handoffs to the work people need to do.

One recurring workflow, representative documents, and the terms people use to find them.

Define a minimal content model and controlled vocabulary. Identify where metadata can come from trusted business context, then test classification and retrieval on your sample.

  • A content-type and metadata definition for one workflow
  • A tested vocabulary sample with preferred terms and synonyms
  • A handoff map with context sources, owners, and implementation gaps

The blueprint covers one process at a first-draft level; focused sessions develop a specific part further. Dates, pricing, and participation details will be shared before enrollment opens.

Practical questions.
A durable architecture.

Practical answers for designing the content model, improving search, and keeping the architecture useful as the business changes.

How do metadata inheritance and taxonomies improve search results?

Inherited metadata can reduce missing or inconsistent values by supplying trusted context, such as supplier or project ID, when content is created or captured. A controlled vocabulary gives those values a stable meaning and connects synonyms and abbreviations.

Together they support more consistent filters and retrieval. The search index, managed properties, synonym handling, and access trimming still need to be configured and tested. A taxonomy alone does not automatically expand every search.

Try this: Test the same retrieval task using a preferred term, an abbreviation, and a business identifier. Compare relevance, missing results, and the access boundary.

What is the difference between content types and folder structures?

A content type defines what an item is and which properties and behaviors apply to it. A folder defines where an item sits in a navigation or storage hierarchy. A purchase order can remain a purchase order across locations, while the folder path can change.

Both can be useful. Folders may provide familiar navigation or context for defaults; content types provide reusable definitions. Neither automatically implements every lifecycle or security rule without platform configuration.

Try this: Define one document class, its required metadata, and its business relationships before deciding which folders, libraries, or views should expose it.

How does data governance integrate with information architecture?

Information architecture defines the model; governance establishes who can decide, change, and maintain it. The connection includes authoritative sources, metadata standards, quality expectations, classification, access, lifecycle rules, and auditability.

Assign a business owner to each definition, identify who stewards the terms and source data, and document approvals for changes. Check that configured controls continue to implement those decisions as systems evolve.

Try this: Create a decision register for one content type: owner, source, required fields, access, lifecycle, quality checks, and change approver.

What are the risks of overengineering enterprise taxonomies?

Excessive categories, deep hierarchies, and too many required fields can make classification slow and inconsistent. Users may select generic values, avoid tagging, or create workarounds. More structure also creates more maintenance and migration dependencies.

Begin with terms supported by observed work and retrieval needs. Pilot a small vocabulary with representative content and users. Expand only when a new distinction has a clear purpose and an owner.

Try this: Ask users to classify a sample and then find it again. Track ambiguity, unused terms, tagging effort, and failed searches before adding more categories.

How do you align business requirements with technical constraints?

Describe the task and its acceptance criteria first: who needs which information, under what conditions, and with which controls. Then map each requirement to available configuration, integration, licensing, capacity, and support constraints.

Record gaps and tradeoffs explicitly. Test the uncertain parts in a bounded proof of concept and have the business owner approve compromises. Keep the logical content model separate from platform-specific implementation mappings.

Try this: Build a requirements-to-capability matrix showing the need, proposed implementation, constraint, accountable decision-maker, and acceptance test.

Bring the right people.
Into the same room.

A private working session gives your team space to work through a shared challenge, make decisions, and build the next step together.

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